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Five pieces that each answer one question. They sit beside the steps, not inside them.
Klarna went all-AI, then walked it back
Business · Step 2The case for full AI support automation is seductive — until the first wrong action fires at scale.99% Isn't Enough
Business · Step 3The gap between a system that is usually right and one that can be trusted with consequential actions.What "agentic" actually means
Business · Step 3The word "agentic" is now on everything — chatbots, if-statements, RAG pipelines. Before you can evaluate any of it, you need the distinction.Framework or platform? Choosing the right abstraction for your agent system
Builders · Step 4Past the prototype, you are assembling your third agent by hand — and the coordination tax is real.Off-the-shelf, or adapt your own?
Builders · Step 5The demo worked. Your production domain did not. Before you commit to training your own model, understand the adaptation ladder and why most teams stop far lower than they think they need to.No sign-up, no paywall, nothing to buy.