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Builders · Step 2 of 5

It answers

Answers grounded in your own documents.

7 pieces · start with the guide

A question pulls the closest documents. Closest is not the same as current: the old FAQ is near the question too, and the answer inherits it.

The pieces in this step

The augmented LLM

Guide · 3 minA raw prompt in a playground creates an illusion. In production the working unit is an augmented model — wrapped with memory, tools, and context.

How RAG actually works

Prompt engineering from zero: write a formal letter, not a text message

Zero-shot, few-shot, or chain-of-thought: picking the right technique

From prompt engineering to context engineering

Working with LLM APIs: first calls, tokens, and structured output

How agents remember: memory and knowledge representation

Questions beside this step

Klarna went all-AI, then walked it back

Business · Step 2The case for full AI support automation is seductive — until the first wrong action fires at scale.