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Business · Step 2 of 5

It answers

Assistants that answer customers and staff.

3 pieces · start with the guide

An assistant answers from what it was given. Asked beyond that, it can still sound certain, and an invented warranty reads the same as a real one.

The pieces in this step

A chatbot that answers

Guide · 3 minThe first useful rung — a conversational interface that fields questions reliably — and exactly where it stops.

Why we don't build chatbots: the two multi-agent paradigms we rejected

From a vague message to the right structured action

Questions beside this step

Klarna went all-AI, then walked it back

Business · Step 2The case for full AI support automation is seductive — until the first wrong action fires at scale.