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Business · Step 3 of 5

It acts

When AI takes actions, and who signs off.

3 pieces · start with the guide

AI can prepare the action; a named person approves it before anything moves. Skip that step and the mistake lands in the customer's account.

The pieces in this step

Agents that act — safely

Guide · 3 minWhen an agent moves from retrieving information to executing actions, its utility increases. So does the blast radius of a mistake.

Agents that act, not just answer — safely

Why a person approves before the AI acts

Questions beside this step

99% Isn't Enough

Business · Step 3The gap between a system that is usually right and one that can be trusted with consequential actions.

What "agentic" actually means

Business · Step 3The word "agentic" is now on everything — chatbots, if-statements, RAG pipelines. Before you can evaluate any of it, you need the distinction.